Executive leader with MBA Finance as qualification and 20 years of diverse experience in handling Operations, Business Development, and Client Relations in both small and large companies.
I have traveled and worked with people from different/diverse national/ international geographies. I am capable of handling multiple client projects/relationships simultaneously. Known to leave legacies and be a courageous leader who attracts loyal “A” talent and inspires discretionary effort. Proven ability to incubate, grow and restructure businesses. Root the principle of following SOP’s and exceed expectations in the middle/bottom line of management.
Experience in hunting and farming clients to generate new business.
– Experience in handling Operations and Customer Service Delivery in Third-party and Captive Contact Centers.
– Managed mid to large size projects in diverse domains of IT & ITES
– Demonstrated proven success in hiring, training, and managing teams in India for the USA, LATAM, UK, EMEA customers. A dealmaker with the voice of the customer at heart.
– Business development functions with proven success in solutions/services.
– Multi-Site, Multi-Location teams and performance management experience.
– Experience in Client Management and Transitions in both offsite/onsite projects.
– Have been a part of implementing ISO and Six Sigma standards across the organization.
– Experience in identifying new business areas and aggressively going after opportunities.
– Experience in working as a team with other departments like HR, Training, Quality, etc.